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Return & Refund Policy

At Al Nadim, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and fair return and refund policy.

Eligibility for Returns

You may request a return if:

  • The item is in its original condition, unused, and unworn.

  • The return is requested within 7 days of receiving your order.

  • The item includes original packaging, certificates, or accessories.

Note: Custom-made, engraved, or personalized items are non-returnable unless they arrive damaged or defective.

Non-Returnable Items

We cannot accept returns for:

  • Customized or made-to-order jewelry

  • Items purchased on clearance or final sale

  • Worn or damaged items caused by misuse

How to Request a Return

To start a return, please contact us at:

Email: info@alnadim.com.iq
Phone: +964 773 777 7299
Include your order number, reason for return, and photos if the item is damaged or incorrect.

Once your return is approved, we will provide shipping instructions.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us within 3 days of receiving your order.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company—it may take some time before your refund is officially posted.

  • Still no refund? Contact us and we’ll assist you promptly.

Contact Us

For questions about returns or refunds, reach out anytime: